Shipping Policy

Delivery Policy

We work with trusted shipping partners to deliver your order as quickly and safely as possible. Delivery times depend on your location, chosen shipping service, and our partners’ schedules.

Please note that delivery times are estimates only and not guaranteed.

Estimated Delivery Times

  • UAE: 6–9 business days (Standard Shipping with Tracking)

  • Saudi Arabia: 6–9 business days (Standard Shipping with Tracking)

  • Rest of Gulf Region: 7–14 business days (Standard Shipping with Tracking)

Most orders arrive sooner.

If you’ve purchased a pre-order item, it will ship only once the stated availability date has been reached.

Taxes & Duties

  • Customers are responsible for any taxes, duties, or additional fees required by their government for delivery.

  • These charges are not included in either standard or express shipping.

  • While Lens2Me strives to ensure a smooth shipping experience, customs processes and postal systems are outside of our control.

Lost, Missing, or Returned Packages

  • An order will be considered lost or stolen if not received within 45 days of shipping. Please contact us at info@lens2me.com for assistance.

  • Free standard shipping is sent via local post. If marked “delivered” but not received, please contact your local post office. For express shipments (Aramex or FedEx), please reach out directly to the carrier.

  • If your tracking shows no update for more than 7 business days, email us so we can investigate.

  • We are not responsible for:

    • Incorrect or incomplete addresses provided by the customer

    • Packages that are unclaimed or refused

  • If a package is returned to us for these reasons, no refund will be issued. Customers who wish to attempt redelivery must provide a correct address and cover the re-shipping fee.